CJ EXPRESS (UK) Warehouse and Logistics Service Terms and Conditions

Article 1 (Purpose)
These Terms and Conditions set forth the basic conditions, as well as the rights and obligations of both parties, regarding the warehouse storage and logistics services provided by CJ EXPRESS (UK) to its customers.

Article 2 (Definitions)

“Agreement”: A service usage agreement concluded under these Terms.

“Goods”: Items packed by the customer in boxes or other containers for storage.

“Other Items”: Individually packed items not placed in boxes.

“Storage Facility”: Secure premises operated by CJ EXPRESS (UK).

“Packaging Requirements”: Packaging standards established by CJ EXPRESS (UK).

“Prohibited Items”: Items listed in these Terms or on the website as not allowed for storage or transportation.

“Business Days”: Weekdays excluding Saturdays, Sundays, and public holidays.

Article 3 (Acceptance of Terms)
Customers using CJ EXPRESS (UK)’s services are deemed to have agreed to these Terms.

Article 4 (Obligation to Provide Accurate Information)
Customers must provide accurate personal information such as name, contact details, and address, and must notify CJ EXPRESS (UK) of any changes immediately.

Article 5 (Account Security)
An account is created using a valid email and password, and the customer is responsible for maintaining account security.

Article 6 (Types of Services)

Box-based storage service

Storage unit (warehouse-based) service

Domestic delivery service within the UK

International shipping service

Moving and transportation services

Packaging material sales service

Article 7 (Storage Conditions and Fees)

Storage is provided on a weekly or monthly basis, and prepayment is required.

Fees are based on rates at the time of collection. Late payment may result in late fees or service suspension.

Article 8 (Release and Retrieval Requests)

Return requests must be booked at least one week in advance, and shipping costs are borne by the customer.

Article 9 (Storage Delegation)
CJ EXPRESS (UK) may outsource storage to third-party (partner) warehouses for efficiency.

Article 10 (Prohibited Items)
The following items cannot be stored or transported:

Living organisms, perishable goods, food items

Illegal items, explosives, hazardous materials

Items requiring refrigeration or freezing

Electronics, cash, jewelry, or high-value goods

Batteries, tobacco, liquids, etc.
CJ EXPRESS (UK) may open, dispose of, confiscate, or return such items without prior notice, and administrative fees may apply.

Article 11 (Packaging Responsibility)

Customers must comply with CJ EXPRESS (UK)’s packaging requirements. CJ EXPRESS (UK) is not liable for damages caused by poor packaging.

If customer-supplied packaging exceeds 23kg or 155cm in total dimension (or one side exceeds 1 meter), extra charges or repacking fees will apply.

Article 12 (Collection/Delivery/Return)

Times provided are estimated. Delays of over 10 minutes may result in cancellation.

Additional charges may apply for stair access, long distances, or extra personnel.

Article 13 (Moving Services)

Estimates are based on the customer-provided information. Extra time may incur additional charges.

CJ EXPRESS (UK) is not responsible for the reassembly of furniture that was disassembled or packed without precise instruction.

Article 14 (Coverage and Liability Limitations)

Basic liability limits:

Weekly storage: up to £50 per shipment (Order)

Monthly storage: up to £100 per shipment (Order)

Optional enhanced coverage is available for a fee. This is an internal compensation cap and not insurance.

CJ EXPRESS (UK) is not liable for damages due to force majeure (natural disasters, fire, theft, etc.) or customer negligence.

Article 15 (Ownership and Inspection Rights)

Customers must have legal ownership or authorization to store the goods.

CJ EXPRESS (UK) may inspect items without notice if there is suspicion of illegality or risk.

Article 16 (Non-payment Action)

If payment is overdue by more than 28 days, CJ EXPRESS (UK) may dispose of, donate, or sell the goods after prior notice. Related costs will be charged to the customer.

Article 17 (Termination and Abandonment)

If items are not collected within 30 days after contract termination, they may be discarded at CJ EXPRESS (UK)'s discretion.

Either party may terminate the agreement, and CJ EXPRESS (UK) may terminate immediately in cases of non-payment or breach of terms.

Article 18 (Feedback Usage Consent)
Customer feedback is not considered confidential and may be used to improve services.

Article 19 (Intellectual Property)
All copyrights and intellectual property related to the website and services belong to CJ EXPRESS (UK). Unauthorized use is prohibited.

Article 20 (Service Restrictions and Legal Action)
CJ EXPRESS (UK) may suspend services or take legal action in the event of breach of terms or misuse.

Article 21 (Cancellations and Refunds)

Refunds are available before service begins. Once collection or packing has started, refunds may not be issued.

Rescheduling is only possible within the agreed timeframe. Late changes may incur fees.

Article 22 (Subcontracting and Assignment)
CJ EXPRESS (UK) may assign or subcontract services to third parties. Final responsibility remains with CJ EXPRESS (UK).

Article 23 (Force Majeure)
CJ EXPRESS (UK) is not liable for delays or service disruption due to events beyond its control, such as natural disasters, war, legal changes, or interruption of public services.

Article 24 (Notice)
Official notices are sent to the customer’s registered email or address. Email is deemed received on the next business day, and mail after two business days.

Article 25 (Miscellaneous)

These Terms constitute the entire agreement between the customer and CJ EXPRESS (UK). No third party may claim any rights based on these Terms.

These Terms are governed by the laws of England. Any disputes shall be subject to the jurisdiction of the courts of London, UK.